{Name Withheld} is Crap
If your organization is considering software for web site maintenance, contact tracking and event registration, I recommend that you do not buy {name removed} sold by the company with the same name, {name removed}. They will tell you how great it is, but it's really quite a steamy pile of worthless code.
It barely functions as advertised out of the box and it is difficult to work with (despite being based on Fusebox methodology). The programming is needlessly complex to the point of making it extremely difficult to update, fix and extend. It has a lot of glaring and obvious feature omitions and bugs, many of which were not fixed after a "major update". The company will not patch it's software; they only offer an update to the lastest version, and only after you purchase the support contract, which costs 25% of the price of the product (which is not cheap to begin with). For support and fixes you have to contact a 3rd party company who will sell it to you.
How do I know all this? I'm the nerd who's been working with this software since July to get it to do what my day job needs it to do.
Why do I post a bad-mouthing blog entry like this? Seems like a jerk move to talk smack about someone else's product, right? I have two motivations: 1) to save other companies and programmers from having to endure the pain my company and I have suffered and 2) after months of working with this piece of junk I have a lot of pent up bitterness, plain and simple. I'm releasing it here!
Anyway, their programmers are all in India and the C.E.O. (who I've spoken with) has no idea how bad the product really is. Honestly, who am I offending here?
Update: I think naming the software itself might be a violation of my NDA. Whoops! See what happens when I go off on a rant?
Update: I don't work there anymore. I was talking about CitySoft.
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